01
Policies and return rules
Control windows, reasons, item eligibility, fees, evidence and exceptions by market, product or channel.
Integrated returns management
Turn every return into a better next purchase
Give customers a premium self-service journey while QrX connects order context, payment, reverse shipping, resolutions and operations in one platform.
Returns Platform
Fully branded consumer journey
Real-time operational visibility
01
Order delivered
02
Return requested
03
Decision made
04
Return in motion
05
Item received
06
Customer retained
Connected order and payment context
Fully branded consumer journey
Rules and automations built in
Real-time operational visibility
One connected lifecycle
From delivered order to the right resolution
Every step stays connected, so customers move faster and your team keeps control of cost, policy and outcome.
01
Order delivered
QrX starts with the verified order, shipment and payment context.
02
Return requested
The customer selects items, reasons, evidence and a preferred outcome.
03
Decision made
Eligibility rules approve, route or escalate each request.
04
Return in motion
Labels, drop-off, pickup or returnless instructions are coordinated.
05
Item received
Warehouse teams inspect, grade and record the final disposition.
06
Customer retained
Refund, exchange, store credit or replacement completes the journey.
Premium self-service
A return experience that still feels like your brand
Customers get a clear, localized journey from order lookup to resolution and live status, without support tickets or carrier confusion.
Secure order lookup and item-level eligibility
Localized reasons, evidence and shipping choices
Refund, exchange, replacement or store credit
Clear instructions and status at every step
Complete merchant control
Everything your team needs to run returns at scale
Policies, money, logistics and customer communication stay in one operational workspace.
02
Flexible resolutions
Offer refunds, exchanges, replacements, store credit, returnless outcomes and secure payment requests.
03
Reverse shipping
Route labels, service-point drop-off, pickup, mail and manual return methods through carrier adapters.
04
Operations and conversations
Review exceptions, collaborate with context, keep notes and give customers one consistent answer.
05
Warehouse disposition
Receive, inspect, grade and route items to restock, refurbish, quarantine, recycle or disposal.
06
Analytics and economics
Understand reasons, products, resolutions, retention, carrier performance and the real cost of returns.
Returns + Payment on Delivery
The post-purchase loop no standalone returns tool can see
When delivery, payment and returns share one context, QrX can make safer decisions, move money correctly and keep every outcome auditable.
QrX already knows
The verified order, items and customer identity
Delivery, carrier and tracking events
Payment status, method and collected amount
Previous messages, evidence and operational history
Your team can act
Make safer refund and returnless decisions
Request secure payment for upgrades, fees or differences
Create replacements without rebuilding the order context
Keep shipping, payment and resolution in one audit trail
Smart automation
Automate the predictable. Keep people in control of exceptions.
Build rules around products, reasons, value, payment, shipping and customer history. Actions remain visible, reviewable and safe to run again.
If the item and reason are eligible, approve the preferred return route
If a fee or upgrade applies, send a secure QrX payment request
If risk or evidence needs review, route the case to the right team
Built to connect
Use QrX Returns with the commerce stack you already have
Run Returns for QrX orders or as a standalone platform, with connectors and APIs that keep systems aligned.
Shopify, WooCommerce and Magento
QrX orders and Payment on Delivery
Carrier and reverse-shipping adapters
Warehouse and 3PL workflows
APIs, webhooks and embedded journeys
Built to connect
Returns, clearly explained
Can QrX Returns work without Payment on Delivery?
Yes. Merchants can use QrX Returns as a standalone platform for connected store orders. Payment on Delivery adds shared payment, delivery and identity context.
What does the customer experience look like?
Customers use a branded, localized self-service journey to find their order, select items and reasons, add evidence, choose an outcome and follow instructions.
Can we offer exchanges and replacements as well as refunds?
Yes. Policies can offer refunds, exchanges, replacements, store credit, returnless resolutions and payment requests where an amount is due.
Can we use our own carrier setup?
QrX uses carrier adapters and configurable return methods so merchants can connect supported contracts and choose the right route for each return.
How do teams manage exceptions and warehouse decisions?
Operations teams review cases with full context, while warehouse teams receive, inspect, grade and record a final disposition with a durable history.
How do we get started?
QrX connects your channels, configures policies and branding, validates the customer journey and supports a controlled rollout for your markets.
Make returns part of your growth engine
See how QrX connects customer experience, reverse logistics and payment into one controlled post-purchase platform.